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      Can You Intercept or Redirect a Parcel?

      It's not possible to intercept or redirect a parcel once it's already in transit with our couriers. Here are a few common scenarios and what you can do:

      Before Pickup

      If the parcel is still with you and hasn't been picked up yet, you can cancel that order and create a new shipping label with the correct details or items.

      To archive an order:
      1. Archive the original order in Shopify or via the Skutopia Shipping Platform if it was manually created.
      2. Remove the incorrect shipping label from the package
      3. Create a new shipping label with the right information
      4. Attach the new label to the parcel

      After Pickup

      If the parcel has already been picked up by our couriers, it becomes very difficult to intercept it while it's in transit along with thousands of other parcels. In this case, the best option is to request that our couriers try to intercept and return the parcel to you (Return to Sender or RTS). However, they cannot guarantee that this will be successful.

      To request a Return to Sender (RTS):
      • Contact the Carrier directly as the first priority
      • Provide the tracking ID number and order details
      • Request that couriers attempt to intercept and return the parcel to you
      • They will make every effort to intercept the parcel, but it's not always possible once it has entered the shipping network.

      You may contact our carriers directly through the following: