Depending on how you booked your order, you can cancel directly from your Shopify Dashboard or from the SKUTOPIA Shipping Platform.
- For orders created directly from Shopify, you may cancel, archive, or delete an order from their dashboard. Head on over to the Shopify Help Centre for step by step instructions on how to do these.
- For orders created manually in the SKUTOPIA Shipping Platform, simply click on an order and a pop up would appear on the right side of your screen. At the bottom, you'll see a drop down for "More actions". Click on that and select archive order.
You can't "unarchive" an order. In case you archive an order by mistake, please create a new order instead.