Our shipping platform integrates with both Shopify and carrier systems to provide customer notifications:
- Shopify-driven notifications: When you fulfil an order through SKUTOPIA, the platform automatically updates the order status in Shopify. This triggers Shopify's built-in notification system to send updates to customers about their order status, including shipping confirmations and tracking information.
- Carrier-driven notifications: Our advanced tracking features allow you to monitor deliveries from warehouse to doorstep. The platform integrates with carrier systems, enabling real-time updates on order progress. These updates can be automatically related to customers, keeping them informed about their package's location and estimated delivery time.
By utilising both Shopify and carrier-driven notifications, you can provide your customers with a smooth and fully transparent last-mile delivery experience. This dual approach ensures that customers receive timely updates about their orders, from confirmation to delivery.