Access The Customer Portal

Understanding the SKUTOPIA Customer Portal

The SKUTOPIA Customer Portal is more than just a platform; it's your hub for managing interactions with our support team. It provides a secure environment to view, manage, and update all your open and closed support tickets. Whether you're filing a new ticket or following up on an existing one, the portal is designed to keep you informed and in control every step of the way.

Getting Started: Setting Up Your Account

Before diving into the portal's features, you'll need to set up your account. This process begins once you receive an invitation email from SKUTOPIA. Here's how to get started:

1. Open the Invitation Email: Look for an email from SKUTOPIA with instructions on accessing our Customer Portal. Read through the instructions carefully.
2. Create Your Account: Click on the "Create Account" button within the email. You'll be redirected to our registration page.
3. Register Your Details: Enter your work email address and create a personal password. Remember, your password should be at least eight characters long, incorporating lowercase and uppercase letters, a number, and a symbol for enhanced security.
4. Save Your Password: Once you've chosen a strong password, click "Save Password" to proceed.
5. Verify Your Account: Shortly after, you'll receive a verification email. Click on "Confirm" to verify your email address.
6. Log In: After confirmation, log in by navigating directly to support.skutopia.com/portal

Congratulations! You're now welcomed into the SKUTOPIA Customer Portal.

Navigating the Portal

The SKUTOPIA Customer Portal is designed to streamline your interaction with our customer support team. This guide will walk you through the portal's key features, helping you manage and track your support tickets efficiently. Let's dive into the functionalities available to you within the portal.

Home Page Overview

• Ticket Summary: The home page provides a quick overview of your tickets, displaying each ticket's ID, subject, creation date, last activity, and current status. This snapshot allows for easy tracking of your requests.

Ticket Categories

• Open: Tickets are categorized into three statuses for better clarity:
• Open - We Need Info From You: Awaiting further information or action from your side.
• Investigating: Under review by our support team.
• Closed: Issues that have been addressed and closed.

Managing Tickets

• Viewing Ticket Details: Clicking on a ticket lets you view all pertinent details, including the subject, ticket ID, initial request, and all communications with our customer support team.
• Updating Tickets: For open tickets, you have the option to send additional information or attach files directly from the ticket page, facilitating ongoing communication.

Navigating Back to the Dashboard

• View All Tickets: A simple click on this option returns you to the main dashboard, where you can see a comprehensive view of your tickets.

Filtering and Searching Tickets

• Ticket Filters: The main dashboard offers filters to view tickets by their relation to you or your company and by their status (open or closed), enabling you to streamline your view.
• Search Functionality: A search box is available to find tickets based on their subject, making it easier to locate specific tickets.

Submitting a New Ticket

• Filing Support Tickets: To submit a new ticket, click on the "Create a Ticket" link, which directs you to a form page.
• Completing the Ticket Form: Fill out the form with all necessary details, ensuring mandatory fields are completed and specifying the corresponding brand if applicable.

The SKUTOPIA Customer Portal is your go-to resource for all support-related inquiries. It's designed to provide you with an intuitive, efficient way to communicate with our customer support team. Whether you're tracking an existing ticket or submitting a new request, the portal is equipped to handle your needs