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      International shipping guide

      When shipping internationally through SKUTOPIA, you have access to three major carriers: Australia Post, DHL eCommerce, and DHL Express. Here's what you need to know to get started:

      Carrier Options

      • Australia Post: Offers standard and express international services with competitive rates for lighter packages.
      • DHL eCommerce: Provides cost-effective solutions for high-volume e-commerce shipments.
      • DHL Express: Best for time-sensitive deliveries with faster transit times.

      Using SKUTOPIA for International Orders

      1. Select your preferred carrier (Australia Post, DHL eCommerce, or DHL Express) when processing an international order.
      2. Enter accurate recipient address, recipient email, package dimensions and weight to receive the most competitive rates.
      3. Fill in all required customs information, including product descriptions, values, and HS codes.
      4. Choose your preferred service level (standard or express) based on delivery time and cost considerations.
      5. Print shipping labels and customs documentation directly from the SKUTOPIA platform.
      6. Schedule pickups or drop off packages at the appropriate carrier locations.

      Key Considerations for International Shipping


      1. Customs Documentation
      • Ensure accurate completion of customs forms for each shipment.
      • Include detailed product descriptions, values, and quantities.
      • Attach necessary commercial invoices when required.
      2. HS Codes and Country of Origin
      • Assign the correct Harmonized System (HS) codes and Country of Origin (COO) details to your products. Additional instructions can be found here.
      • These codes classify goods for customs purposes and determine applicable duties and taxes.
      • You can look up HS codes through the official customs websites of destination countries.
      3. Taxes and Duties
      • Be aware that international shipments may incur import duties and taxes.
      • Decide whether you or the customer will be responsible for these charges.
      • Consider using DDP (Delivered Duty Paid) shipping for a smoother customer experience.
      4. Restricted Items
      • Check the prohibited and restricted items list for each destination country.
      • Ensure your products comply with international shipping regulations.
      5. Insurance and Tracking
      • Consider purchasing additional insurance for high-value shipments.
      • Utilise tracking services provided by the carriers to monitor your packages.